Return & Refund Policy

Last updated: June 1, 2026

At Reselat LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help.

1. Return Eligibility

We accept returns within 30 days of the delivery date, subject to the following conditions:

• Items must be unused and in their original condition
• Items must be in the original packaging with all accessories and documentation included
• Proof of purchase (order confirmation or receipt) must be provided
• Items must not be damaged due to misuse, accident, or unauthorized modification

2. Non-Returnable Items

The following items are not eligible for return:

• Items returned after 30 days of delivery
• Used or opened items (for hygiene reasons, drinkware that has been used cannot be returned)
• Items damaged due to misuse, accidents, or improper care
• Replacement filters for Water Purifiers (consumable items)
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Gift cards

3. How to Initiate a Return

Step 1 — Contact Us Email us at returns@reselat.com within 30 days of delivery with the subject line "Return Request – [Your Order Number]"

Step 2 — Provide the Following Information

• Full name and order number
• Item(s) you wish to return
• Reason for return
• Photos of the item(s) if damaged or defective

Step 3 — Receive Return Authorization Our team will review your request within 2–3 business days and send you a Return Merchandise Authorization (RMA) number and return instructions.

Step 4 — Ship the Item Back Pack the item securely in its original packaging and ship it to the address provided. Include your RMA number on the outside of the package.

Step 5 — Receive Your Refund Once we receive and inspect your return, we will process your refund within 5–7 business days.

4. Return Shipping Costs

We recommend using a trackable shipping method for your return. Reselat LLC is not responsible for items lost or damaged during return shipping.

5. Refunds

Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase.

Refund Timeline

• Credit/Debit Card: 5–10 business days after refund is processed
• PayPal: 3–5 business days after refund is processed

Please note that your bank or financial institution may require additional time to process and post the refund.

Partial Refunds

In some cases, only a partial refund may be granted:

• Items with obvious signs of use
• Items returned without original packaging
• Items missing accessories or parts

Original Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error (wrong item sent or defective product).

6. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at returns@reselat.com with:

• Your order number
• A description of the damage or defect
• Clear photos or video showing the issue

We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

8. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery. We will arrange for the correct item to be sent to you and cover all shipping costs for the return and replacement.

9. Order Cancellations

Orders can be cancelled within 24 hours of placement for a full refund, provided the order has not yet been shipped. To cancel your order, contact us immediately at hello@reselat.com with your order number.

Once an order has been shipped, it cannot be cancelled. You may return the item after delivery in accordance with this Return Policy.

10. Contact Us

For return and refund inquiries, please contact us:

Reselat LLC Email: returns@reselat.com Website: www.reselat.com Response time: 2–3 business days