Reselat LLC ("Reselat", "we", "us", or "our") stands behind the quality of our products. This Warranty Policy outlines the coverage provided for our rare earth antibacterial ceramic drinkware and water purifiers.
1. Warranty Coverage by Product
Antibacterial Ceramic Tumblers
Warranty Period: 1 year from date of purchase
Coverage: Manufacturing defects in materials and workmanship, including cracks, chips, or failure of the rare earth antibacterial ceramic layer under normal use
Antibacterial Ceramic Mugs
Warranty Period: 1 year from date of purchase
Coverage: Manufacturing defects in materials and workmanship, including cracks, chips, or failure of the rare earth antibacterial ceramic layer under normal use
Home Water Purifiers
Warranty Period: 2 years from date of purchase
Coverage: Manufacturing defects in the unit, including electronic components, filtration system, and structural integrity under normal use conditions
2. What Is Covered
Our warranty covers:
Defects in materials or workmanship present at the time of purchase
Structural failure under normal use conditions
Malfunction of electronic components (Water Purifiers only)
Failure of the rare earth antibacterial ceramic coating under normal use
Any product that arrives damaged or defective
3. What Is NOT Covered
Our warranty does not cover:
Damage caused by accidents, misuse, or abuse
Normal wear and tear (scratches, fading, discoloration from regular use)
Damage caused by dropping, impact, or physical force
Damage caused by improper cleaning (e.g., using abrasive scrubbers or harsh chemicals)
Damage caused by exposure to extreme temperatures outside recommended use
Products that have been modified, altered, or repaired by unauthorized parties
Cosmetic damage that does not affect the product's functionality
Replacement filters for Water Purifiers (consumable items)
Damage caused by failure to follow product care instructions
4. How to Make a Warranty Claim
To submit a warranty claim, please follow these steps:
Step 1 — Contact Us Email us at warranty@reselat.com with the subject line "Warranty Claim – [Your Order Number]"
Step 2 — Provide the Following Information
Full name and order number
Date of purchase
Description of the defect or issue
Clear photos or video showing the defect
Step 3 — Wait for Review Our team will review your claim within 3–5 business days and notify you of the outcome.
Step 4 — Resolution If your claim is approved, we will offer one of the following resolutions at our discretion:
Replacement of the defective product
Store credit for the full purchase price
Refund to the original payment method
5. Warranty Claim Requirements
To be eligible for a warranty claim:
The product must be within the warranty period
Proof of purchase (order confirmation or receipt) must be provided
The product must not have been subject to misuse, abuse, or unauthorized modification
Claims must be submitted within 30 days of discovering the defect
6. Shipping for Warranty Claims
Defective on Arrival: Reselat will cover return shipping costs
Post-Purchase Defects: The customer is responsible for return shipping costs. We will cover shipping for the replacement product sent to you.
7. Limitation of Warranty
THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY RESELAT LLC. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
OUR LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.
8. Consumer Rights
This warranty gives you specific legal rights. You may also have other rights which vary by state or country. Some states do not allow limitations on implied warranties or exclusions of incidental or consequential damages, so the above limitations may not apply to you.